Maintaining Your Motivation

Before we can motivate others, we need to achieve and maintain a high level of motivation for ourselves. With so many organizations running lean, I hear about self-motivation problems regularly. It’s hard to stay pumped up when there are so many demands being placed on us and when others around us are not particularly motivated. But staying motivated raises our value to the organization, something we always want to be mindful of. There are three steps that can help you develop your motivation: display a strong work commitment, strive for results, and develop yourself. Let’s look at ways to display a strong commitment to our work and consider trying just one of these.

Begin by knowing your priorities. Consider your values, goals and priorities for life and work. There are many tools and books available today to help you narrow this down. One I’m reading now is Ask Yourself This by Wendy Craig-Purcell. Discuss and validate your ideas with your family and others close to you. Consider how you spend your time relative to your stated priorities, determine if some adjustments need to be made, and develop a plan to make the needed adjustments. It’s too difficult to maintain our motivation when we’re not doing the things that matter the most to us.

Next is to set high personal standards. Identify your most important responsibilities at work and define superior performance for yourself. Set standards for yourself in each area. What aspects of the job are most important? Timeliness, quality, responsiveness, integrity, relationship building? Monitor your accomplishments and be sure to reward yourself when you meet your standard. Re-evaluate your standards and accomplishments every six months. This step is really important if performance appraisals are not done at your job or if you’re self employed.

Can you make your work more interesting? Identify your most routine tasks and look for ways to do them more efficiently or at least differently. Consider delegating more tasks to develop others and to enable you to take on new tasks. (This is something to consider at home, too!) Review and update your job description, suggesting new responsibilities for yourself that would be interesting to you and also benefit your employer. Perhaps you could swap tasks with a coworker, giving you each a fresh challenge.

Finally, commit to your organization. Be intentional in that commitment to your organization and reinforce it in difficult times. Pay attention to your thoughts, conversations, and actions. Do they reflect your commitment? Support your co-workers, employees, leaders, and customers daily. That support will come back to you in positive ways that will enhance your motivation.

Using High Powered Influencing Techniques

Now that we’ve looked at eight different techniques for influencing others, I’d like to share two examples to illustrate how powerful these methods are when used properly. The first is an example of collaboration that I experienced as a customer service manager for the Travelers back in the 1990s. I had team of customer service representatives who wanted to have a four-day workweek rather than the traditional five eight-hour day schedule. I got my boss to agree to a pilot (a great way to a new idea in motion – propose it as a “pilot,” so it can be more easily abolished if it fails). I decided to turn the scheduling over to the team, since the employees were the ones who wanted the program. I collaborated with them and they with each other to create a schedule that everyone could at least live with, if not be excited about. It worked beautifully. They knew that I was taking a risk turning over the decision making to them and that this was an opportunity for the team. They were highly motivated to do it right. They hashed the schedule out, making sure we had adequate coverage at all times. Taking a hands-off approach, I was supportive, yet couldn’t be blamed for the schedule.

Unfortunately, in the second case, I was not so brilliant. While at the Travelers, we created a new auditor position for customer service. As you can imagine, this was not a popular initiative with the staff, although everyone understood the need for such a program. The other customer service managers and I decided to select the first auditors from our teams, rather than post the positions as usual. The person would fill the role of auditor for only six months, to avoid being typecast and to give others the opportunity to take the position. I had a very detailed and knowledgeable employee in mind who I approached for the position. Knowing she knew all about the role, without much discussion I asked her if she was interested. She turned me down flat. I was stunned. She was typically very agreeable and supportive of the team. I chose another person and sometime later asked the first employee why she had not accepted my offer. She essentially told me, without using these terms of course, that I had failed use reasoning or acknowledging with her. In my haste to fill the position, I never explained to her why I had selected her, how well she had done thus far in the department, and how good I thought she would be in the role. What an eye-opener this was for me! Thank heavens I’d at least had enough sense to ask her about this, because my type A personality was quite strong at that time and I needed to hear this feedback. People respond to acknowledgement and praise, and it’s so easy to give! In this case, it was essential to offer, having cost me my first choice in that critical new role.

Take the time to consider the influencing techniques and don’t be afraid to employ them. You may be pleasantly surprised to discover how much easier things can be.